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Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
If we have sent you a wrong or a broken product, we will gladly exchange it for a new product. In such cases, contact us per e-mail: info@eurocheer.net . Please notice that this warranty will be valid for 6 months from the order date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that original shipping costs are non-refundable. Only exception is with defective products or an error from our side.
If you got free shipping on your order, but then you return all or part of it, and that means you no longer qualify for free shipping, we'll subtract the regular shipping cost from your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@eurocheer.net.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange an item please send your item to: Eurocheer, Energiakatu 3, 4th floor, 00180 Helsinki, Finland. info@eurocheer.net
You will be responsible for paying for the return-shipping costs when returning your purchase. We will pay for the shipping of the exchanged product back to you. Shipping costs are non-refundable. Only exception is with defective products or an error from our side. In these special cases please contact info@eurocheer.net.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of noticeable value you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Please be sure to keep your shipping receipt and tracking number in case the shipment goes missing.
To return your product, you should mail your product to: Eurocheer, Energiakatu 3, 4th floor, 00180 Helsinki, Finland, info@eurocheer.net
Please be sure to keep your shipping receipt and tracking number in case the shipment goes missing.
